We want you to feel confident when shopping with Jewelsentials. If something isn’t quite right, we’re here to help. Please review our return guidelines below.

Return Eligibility

To qualify for a return, items must be:

• unworn and unused

• in their original condition

• returned with original packaging (where applicable)

We cannot accept returns that show signs of wear, damage, or alteration.

Return Request Window

Return requests must be submitted within 30 days of delivery.

Non‑Returnable Items

To maintain quality and hygiene standards, the following items are final sale:

• custom or personalized jewelry

• any item clearly marked as non‑returnable on its product page

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. We’ll review the issue and assist you with the next steps.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Please note:

• original shipping fees are typically non‑refundable

• refunds may take several business days to appear, depending on your bank or payment provider

How to Request a Return

To start a return or get help with an order, please reach out through our website’s contact page. We’re here to make the process as smooth as possible.

Last updated: June 2026