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FAQ

How long will it take for me to get my items?

From the moment you place your order, there are two steps that commence:

Processing time:  All orders are processed within 2–3 days. If we have any problem processing your order, we will contact you within 24hrs.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Items are shipped directly from our suppliers and will take around 7-15 days to reach customers.

If 20 days have passed and your order hasn't yet arrived, please contact us and we'll look into it immediately.

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

If your item is damaged or faulty, please get in touch.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.

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